Website Privacy Policy
This policy describes the information we may collect from you when you visit nuvancehealth.org. This policy describes our practices for data collection, maintenance and disclosure. By accessing, browsing and/or using our website and services, you agree to accept the terms of this Privacy Policy and the Terms and Conditions. If you do not accept the terms of this Privacy Policy and the Terms and Conditions, please do not use our website. This policy does not apply to websites not maintained or controlled by Nuvance Health, including any website, mobile app or online service you access through links on nuvancehealth.org. We encourage you to be cautious when leaving our website and to carefully review the privacy policies and terms of use of any social media company or website that you interact with through our website.
Personal Information We Collect and Use
We collect basic information about users of our website to improve the user experience. Nuvance Health may collect two types of information:
- Personally identifiable information that you voluntarily provide to us when you access certain features as noted below in this Privacy Policy.
- Usage information that is collected automatically as you access and browse nuvancehealth.org through tracking mechanisms.
Voluntary Information That You Provide on our Website
Nuvance Health collects personally identifiable information that you voluntarily and knowingly enter into data fields on our website. This includes information you input into online forms or fields. This includes but is not limited to name, address, email address, phone number(s), etc.
Other features of our website may ask for other personally identifiable information necessary for the proper functionality of such online features (example: geolocation allows our website to serve you locations closest to your home or work). If you decline to provide certain information while using our website, you may not be able to use or participate in some or all of its features offered.
Additionally, we may retain email and other communications that you send us via the website in order to process your inquiries, send you follow-up information and improve our services.
Information Automatically Collected on our Websites
When you access our website, Nuvance Health may collect generalized information through automatic data collection technologies. This information may include, for example, your internet browser type, your device type, your computer operating system and your Internet Protocol (IP) address. This information is collected to help us improve our website and provide an improved online experience. This information may be collected using various technologies including cookies, as explained below.
Information Collected Using Cookies
We use “cookies” and other data collection technologies to maintain basic website analytics. Cookies are little pieces of data that websites store on your device (like your phone or computer) to remember things about you when you visit a website again. Cookies can help websites know if you've visited before, or help them remember your preferences. This information does not identify you or contain any of your health information. The data is collected on an aggregate, anonymous basis.
Types of cookies we use:
- First-party cookies which are anonymized identifiers that are never associated with specific personal identifiers.
- Session cookies to keep you signed on while you navigate our website and to track your navigation through our site to help us understand how people use our site. Session cookies expire after you end your session on our website and close your browser.
- Persistent cookies which remain on your hard drive after you exit our website. Persistent cookies allow us to recognize a repeat visitor and offer our website visitors a set of services or information requested in a previous visit.
- Analytics cookies capture information for website analytics, such as how many people are visiting the website, which pages are most popular and how long visitors stay on the website. Google Analytics uses cookies to count and track visits on the website, but it doesn’t collect personal details like your name or email. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Tool.
- Nuvance Health uses a tool connected to Google Analytics and other marketing technologies designed to help us collect and analyze customer data that is anonymized. This tool allows Nuvance Health to configure tracking in a way that aligns with the privacy rules in healthcare. It ensures that sensitive patient data like personal information isn’t improperly tracked or exposed. This tool focuses on collecting only the necessary, non-sensitive data for improving user experience on our website.
- Third-party cookies can be necessary cookies for website functionality.
Web Beacons and Tracking Technologies
We may also use `Web beacons` on our website. Web beacons are tiny images that are placed on a web page or email that, when used in connection with persistent cookies, can tell us if you have visited a particular area on our website. We use Web beacons to collect non-personal information about your response to our website and email communications and for other purposes.
For example, if you have given us permission to email you, we may send you an email with a Web beacon recommending that you visit a particular feature of our website. If you do visit that feature, the Web beacon will report that you responded to our email communication. Pursuant to applicable laws, rules and regulations, we may periodically email or text you regarding services that we think may be of interest to you.
You may also subscribe to online publications, such as an e-newsletter. We may use a third-party vendor to help us manage our email, subscription and text messaging communications. While we supply these vendors with email addresses or phone numbers of those individuals we want to contact, we do not permit them to use your email address or phone number for any purpose other than to communicate with you on our behalf.
When you click on a link to our website in an email or other communication from us, you may be temporarily redirected through one of the vendor`s servers, which will register for us that you have clicked on that link. We will not share, sell, rent, swap or authorize any third party to use your email address or phone numbers for commercial purposes without your permission.
Most web browsers automatically accept cookies; however, you may be able to change your browser setting to prevent the acceptance of cookies. Please note that certain changes to your browser settings may prevent you from using some of the features and functionalities of our website. Consult the website for your internet service provider or browser for information about deleting cookies.
Unsubscribing from Marketing Emails
You can choose not to receive marketing email messages or marketing text messages in the future by either (1) following the `unsubscribe` instructions located near the bottom of the email or other communication or (2) unsubscribing from within our subscription center or (3) sending an email to compliance@nuvancehealth.org. Understand this will only unsubscribe you from marketing emails or text messages.
If you send us comments or questions by email, they may be shared with the Nuvance Health staff to follow up on your concern.
How We Use Information Collected
We use the information we collect from you to make your experience better on our website. This may include: helping us run and maintain our website, study website traffic patterns and generally learn about the usage of our website to enhance existing features, products or services. We may also use the information you provided us with to communicate with you. For example, if you filled out a form on our website, we may use that information to get back to you.
Data Security
Nuvance Health has put in place measures to protect the information we collect and store, such as using special technology and security rules to keep it safe from being lost, misused, or changed. However, sending information over the internet is never completely safe. Even though we work hard to protect your personal details, we can`t promise that everything will stay completely secure when you send it to our website.
If you send your personal information, you`re doing so at your own risk. You are responsible for taking personal steps to protect your personal information against unauthorized disclosure or misuse–for example, by protecting your password from unauthorized use or disclosure.
Disclosures
Nuvance Health reserves the right to comply with legal requirements, in which we may release the personal information we collect without notifying you when we reasonably believe:
- Disclosure is necessary to comply with the law, regulatory or judicial requirement (e.g., court order);
- To protect the security of the website or Nuvance Health’s legal rights, property or safety of its patients, employees, affiliates or the public;
- To prevent or investigate fraud or illegal activities;
- To protect you or others from threats of imminent harm; or
- To respond to an emergency.
We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe to be unlawful without providing notice to you.
Children
Our website is not meant to target children and is not designed for use by children, and we will not knowingly collect personally identifiable information from children under the age of 13 without parental consent. If you are eligible to use our website but are under the age of 18, we ask that your parents be involved in any information you provide to us about yourself or others. By using our websites, you represent that you are not under 13 years of age.
Social Media and External Links
For your convenience, we may provide links to websites owned and operated by unrelated third parties. Our websites include social media features, such as Facebook, Instagram, LinkedIn or Twitter buttons, which allow you to share information with third-party social media sites. Your interactions with these social media features, including your submission of personal information, are governed by the privacy statement and terms of use of the social media site, not by nuvancehealth.org.
If you share information with a social media site through the social media feature on our website and associate your social media account with any account you create when you use any feature of our website, those social media sites may give us access to certain personal information that they store, depending on the privacy settings you have selected with the social media sites.
Nuvance Health does not endorse any social media company or any external websites and is not responsible for your use of any third-party external websites.
Data Retention
Please note that this Privacy Policy does not apply to Google Analytics web services, and Nuvance Health makes no warranty regarding the privacy, integrity or security of any information stored by Google Analytics. Details regarding the data protection and privacy practices observed by Google can be found here.
Should you have any questions about our Privacy Policy or other policies, please contact Nuvance Health’s Corporate Compliance Department at compliance@nuvancehealth.org or:
Nuvance Health
Corporate Compliance Department
Attn: HIPAA Privacy & Security Officer
100 Reserve Road
Danbury, CT 06810
Corporate Compliance Hotline: (844) 937-9326
THIS PRIVACY POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE. ANY REVISIONS TO THIS PRIVACY POLICY MAY APPLY TO THE INFORMATION WE ALREADY HAVE ABOUT YOU AT THE TIME OF THE CHANGE AND ANY PERSONAL INFORMATION CREATED OR RECEIVED AFTER THE CHANGE TAKES EFFECT.
Last updated: December 30, 2024