Language Services

Nuvance Health® believes all patients have the right to clear communication about their healthcare.

View our accessibility statement here

We make sure to accommodate your language preference or other communication needs, whether they’re cultural or linguistic. Interpretive services and devices are available for non-English speaking, visually impaired, deaf and hard-of-hearing patients.

Language services at Nuvance Health: What to know


Federal, New York State and Connecticut laws require all patients receive the language assistance they need for "meaningful access" to medical care. At Nuvance Health, we provide many ways to overcome the barriers that language differences and physical disabilities can create.

Language assistance is provided free of charge, and all services are confidential. It’s your right and our privilege to keep you well connected with the healthcare team.

 

We offer services:


For non-English speakers:  If you or a loved one prefers to speak in a language other than English, we’ll provide interpretation services. Being able to communicate with your care team through a medical interpreter is an essential component of excellent care.


For the hearing impaired: Ask your caregiver about American Sign Language interpreters, sound-amplifying devices and TTY devices. We understand you need to have all the information about your care.


For the visually impaired: Audible and large-print discharge instructions are available to you or your loved one upon request.

Request assistance


If you need any of these services, let your care provider know or contact any of our registration representatives at a Nuvance Health hospital.

To inquire about these services, ask a patient care team member. TTY (800) 421-1220.

Non-discrimination statement


Nuvance Health complies with applicable federal civil rights laws and does not discriminate on the basis of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability or gender identity. Nuvance Health does not exclude people or treat them differently because of age, sex, race, color, religion, sexual orientation, income, education, national origin, ancestry, marital status, culture, language, disability or gender identity.

Nuvance Health provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio)
  • Information in different languages

 

Nuvance Health provides free language services to people whose primary language is not English, such as:

  • Interpreters
  • Information written in other languages