Telehealth Visits

See your Nuvance Health^® doctor from anywhere*. Telehealth visits are easy, including same-day visits for urgent care needs.

Benefits of a telehealth visit

Anytime, anywhere care
Care from home or work, during COVID-19 or anytime
Trusted team
Online doctor visits with your trusted Nuvance Health provider
Digital records
Seamless connection to your electronic medical record and patient portal
On your schedule
Convenience and flexibility to fit your schedule

Common conditions treated with a telehealth visit

Acid reflux or heartburn
Constipation
Cough, cold or flu
Coronavirus concerns
Eye pain or irritation
Headaches and migraines
Insect bites or stings
Minor burns or injuries
Rashes and other skin conditions
Routine follow-up visits (diabetes or high-cholesterol)
Seasonal allergies
Sexually transmitted infection exposure
Sinus pain or pressure
Sore throat
Urinary tract infections

How telehealth visits work

Access your virtual doctor appointment from a computer or mobile device – it’s easy!

Step 1
Call your Nuvance Health Medical Practice doctor’s office to schedule your Telehealth Visit. All Nuvance Health Medical Practice and Heart Center offices offer Telehealth Visits. If you are a new patient, find a doctor.
Step 2
On the day of your scheduled telehealth visit, you’ll receive a text message or email with a link to join your visit.

Learn more about your telehealth experience:
- Patients using a mobile device
- Patients using email
Step 3
Start your Telehealth Visit.

Frequently asked questions

Refer to these commonly asked questions about telehealth visits:

Is a telehealth visit right for me?
Nuvance Health Medical Practice (including Western Connecticut Medical Group, Health Quest Medical Practice and the Heart Center) offer Telehealth Visits. Count on us for primary care and many specialty appointments, including follow-up care with:

Endocrinology

Neurology

Rheumatology

Refer to the list on this page of common conditions we treat through Telehealth Visits. If your concern isn’t on the list, simply call your doctor’s office to see if a Telehealth Visit is right for you. Virtual doctor appointments should not be used for:

Emergency care–If you’re experiencing a medical emergency, call 911

Well visits or visits requiring a physical examination
Does insurance cover a telehealth visit? What is the cost?

Most insurance plans do cover Telehealth Visits. Please call your insurance company or medical practice with specific questions on your specific insurance plan and coverage to determine your out-of-pocket costs.
Are pediatric appointments available?

Yes
What do I need to have a telehealth visit?
A quiet place to have a private conversation, and either:

Computer with a reliable internet connection, working camera/speaker/microphone

Smartphone or tablet with a camera/speaker/microphone
Who can help me set up my camera, speaker and microphone?

Please contact a friend or family member. If this is not an available option, enter the search terms “telehealth computer test camera microphone” on YouTube or Google. You can also call your local computer repair shop (e.g., Geek Squad, Staples, etc.).
Who can I contact if I need technical support before my telehealth visit?

If you are having trouble connecting, please call your Nuvance Health Medical Practice doctor’s office to troubleshoot.

*New York and Connecticut only

Benefits of a telehealth visit

How telehealth visits work

Frequently asked questions

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