Vendor Onboarding
Building partnerships for success
Our vendor integrity team is a vital part of Nuvance Health's vendor onboarding process, serving as your primary contact. Essential for managing external vendor relationships, maintaining system integrity and preserving thorough audit trails, our team ensures adherence to OIG standards. We oversee updates and meticulously configure and control internal audit trails. Ultimately, the vendor maintenance team is integral to maintaining operational efficiency, security standards and accountability in all vendor-related transactions within the organization.
PaymentWorks vendor portal
Nuvance Health has partnered with PaymentWorks to handle the collection, validation, and management of all vendor information. PaymentWorks is a cloud-based software that is both easy and free to use. Vendors will receive an invitation to register and will be able to enter all of their information safely and securely. Additional benefits and details are outlined in our frequently asked questions provided below.
For current users - login here
To become a new user/supplier with Nuvance Health, reach out to vendor.maintenance@nuvancehealth.org and we can get you in contact with the correct department.
ePayables
GHX ePay simplifies payment processes with a unified platform, offering a faster and more predictable payment schedule, reduced fees and increased efficiency. By optimizing the value of automated payments, this platform helps to reduce costs. Visit the GHX website Download an overview (PDF)Virtual credit card (MUFG)
MUFG’s ePayables program uses Virtual Card Numbers (VCNs) to enhance transaction security, simplify reconciliation and enable efficient electronic payments. The virtual card functions like a credit card with negotiable merchant fees based on your bank's policies. Visit the MUFG website Download an overview (PDF)FAQs
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What is PaymentWorks?PaymentWorks is a vendor onboarding and management system that allows Nuvance Health to invite businesses and individuals to complete an online onboarding process and become approved Nuvance Health vendors. The vendors must register with PaymentWorks and provide their business information – legal names, tax IDs and statuses, addresses, payment preferences, etc. – by completing an onboarding profile.
PaymentWorks verifies the tax IDs, addresses and performs sanction list searches. Once the information is approved by our vendor integrity team, it is securely transmitted to our ERP system, establishing the registrants as an approved vendor in our system.
Vendors are responsible for maintaining and updating their profile information via PaymentWorks.
Download a step by step guide on how to register for PaymentWorks (PDF). -
What are the benefits to PaymentWorks?
Eliminates payment fraud
- Secure electronic repository for collection of vendor documents
- Verification of identity of the payee along with their banking information
Ensures compliance
- Validation of tax identification numbers (TINs)
- Identity verification on tax ID information, address and monitoring of government sanction lists
Registration tracking
- Departments are able to access and track new vendor registrations and statuses for their payees in the platform
- Initiator and payees are both notified by email once onboarding has been completed
Streamlined registration process
- Eliminates several forms that payees have to complete prior to being onboarded
- Applicable to domestic and foreign payees
- Move from a manual process to an automated process verifying sanctions and performing other compliance checks
Account management
- Allows payees to easily manage their account profile online, such as changes and updates to addresses, tax identification number (TIN), payment method, and banking information
- Enables the payee to use their core account profile with other clients or universities who utilize the PaymentWorks platform (one account servicing multiple PaymentWorks customers)
- Track payment status in the platform
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Who must register in PaymentWorks?
All individuals and entities who are paid through Accounts Payable must complete the PaymentWorks onboarding process. Vendors must complete the PaymentWorks onboarding process before they can be added to the vendor master file. Accounts Payable can only issue payment after a vendor has registered the remittance address that appears on their invoice.
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What forms may be submitted in the system?
- W-8 BEN-E or W-8 BEN, if you are a foreign vendor/non-resident alien performing work inside the US
- Form 8233, if appropriate (see question below)
- Insurance certificate, if appropriate
- Food safety certificates, if appropriate
- Diverse classification certificates, if appropriate
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What address should I use on my insurance certificate?
Nuvance Health
100 Reserve Road
Danbury, CT 06810 -
I recently changed my name/business name. How do I change this in PaymentWorks?
You can only change your name if your TAX ID IS THE SAME. If your tax ID is the same and you need to change your name, click here for instructions.
If you have a NEW tax ID, please reach out to our vendor integrity team at vendor.maintenance@nuvancehealth.org and we will send you a NEW invitation.
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I want to update my remittance (mailing address). Where do I go?
If you have recently moved or would otherwise like to change your remittance address, please follow the instructions.
Note: If you have moved permanently, please change BOTH addresses to ensure your tax forms are sent to the correct address in January.
Part 1– Remittance address update (where your physical checks are sent)
- Log in to PaymentWorks
- Click “company profile” in the top right corner.
- Click “remittance addresses” on the left menu bar.
- Two options:
- Click “save” to finalize the changes
Note: An updated W-9, W-8BEN or W-8BEN-E is needed with this update.
- Log in to PaymentWorks
- Click “company profile” in the top right corner
- Click “marketing information” on the left menu bar
- Click “edit” and update the address as needed
- Click “save” to finalize the changes
To upload a new tax form:
- Log in to PaymentWorks
- Click “company profile” in the top right corner
- Click “tax forms” on the left menu bar
- Click the “IRS Form” link to download a blank copy of the applicable form. If the form listed is not the one you need please click one of the following links for a downloadable form: W-9 or W-8BEN or W-8BEN-E.
- Fill out the form completely and save it on your computer.
- Browse for the completed tax form on your computer and click "upload."
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I want to update or add my banking (direct deposit) information. Where do I go?
If your banking details have changed or you opened a new account, click here for instructions (PDF).
If you previously signed up for check payments and would like direct deposit, click here for direct deposit instructions and login to PaymentWorks.
Note: Direct deposit, also known as Electronic Fund Transfer (EFT) or ACH, is only for U.S. banks.
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I am already registered in PaymentWorks under another customer/organization. How do I connect my account?Please follow the steps outlined in this document (PDF).
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How do I transfer or change the email account my registration is connected to?
If you are able to log into your account, do so and click on the 'account' link in the top-right corner of the screen. Then click on the blue 'edit' button and update your email account. Be sure to click the green 'save' button to finalize all changes. You will then be able to sign into the account using the new email address. If needed, you can also change the password on the account as well.
If you are unable to log into your account, access the help center to contact Support and they can assist with the update.
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I am having trouble loading my W9, what should I do?
You can either enter the information in manually, or if you have the W9 you can contact support through the help center and provide the file through the contact support button.
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Can I have someone at Nuvance Health fill out the online registration form on my behalf?No, since the onboarding process requires an email invitation and the vendor to complete and attest to their own information, it can only be done by the company being onboarded. Access the help center and contact support for additional guidance if questions arise.
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How does PaymentWorks validate banking information? Will I be contacted?PaymentWorks uses various methods and industry-leading software to validate vendor's banking information. In some occurrences they will still need to speak with someone listed on the account and yes, you may receive a phone call to confirm your details.
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What if I have additional questions regarding PaymentWorks?
For general questions, contact PaymentWorks support.
For technical questions, access the help center to contact support for additional guidance. -
Guidance for foreign vendors
The following documents are made available to guide foreign vendors through the required fields necessary to complete the foreign registration form within PaymentWorks.
I am a foreign vendor without a SSN or TIN - How can I complete my registration without these required fields?
Please contact support in order to obtain a placeholder ID to use for your registration.
Subject: Obtain a placeholder ID
I am a foreign supplier - Can I enroll through PaymentWorks?
Yes, you can. The custom forms will change to accommodate the vendor type and which questions are needed. A domestic (US) bank account will be required in order to sign up for ACH payments. Wires will be the only payment method available for those with foreign bank accounts. Please make sure to enter your intermediary bank account details, when appropriate.
Supplier Diversity
We are part of the HAN Program:
The Healthcare Anchor Network (HAN) is a collaborative effort among over 45 healthcare institutions in the United States. Their goal is to improve community health and equity by addressing social and economic determinants of health. HAN members prioritize initiatives that promote inclusive economic development and equitable access to healthcare services. Through collective action and knowledge sharing, they aim to drive positive change at both local and national levels. HAN facilitates the adoption of anchor mission strategies to align institutional policies and investments with community needs, ultimately promoting healthier communities and advancing social justice.
Learn more about health equity, diversity and inclusion at Nuvance Health.Identifying Potential Fraud
The Federal Bureau of Investigation (FBI) has issued several alerts concerning potential fraud affecting manufacturers and vendors. These encompass spoofing, phishing and business email compromise (BEC), also referred to as email account compromise (EAC).
How to identify fraud attempts:
- 1. Thoroughly inspect email addresses, URL addresses, and spelling in all communications. Scammers often employ minor alterations to deceive and earn your trust.
2. Exercise caution, particularly if the requester is urging prompt action.
3. Verify payment and purchase requests in person, if possible, or by calling Nuvance Health or the requesting company to verify the request’s legitimacy. It is best to visit the company’s website for contact information – do not use any contact information provided by the suspicious requestor.
4. Consult this resource provided by the Federal Bureau of Investigation (FBI) for additional guidance on recognizing and reporting Business Email Compromise (BEC) crimes.