Last Updated – 3/25/2020
The Information We Collect
Information Collected Using Cookies and Other Web Technologies
The Way We Use Information
We use the information that we collect from you to improve our Site, our services, and your experience with our Site and services. For example, we would use your information for any of the following purposes:
- to respond to your queries and requests;
- to assist you with managing your account and passwords;
- to process applications submitted by you and communicate with you about transactions you have requested;
- to undertake, with your consent, any other promotional activities such as providing information about special events;
- to communicate with you about our products and services, provide newsletters, and other information related to our business that may be of interest to you;
- to build our contact database;
- for internal marketing analysis, such as identification of trends;
- to provide you with effective customer service and/or technical support; or
- to improve the design of our Site.
Nuvance Health may share your personally identifiable information with its affiliates and trusted third parties who assist us by providing services to users of the Site, including, but not limited to, surveys, credit card processing, fulfillment processing, email distribution, and website management. These parties are required by contract to use the personal information we share with them only to perform services on our behalf and to protect the confidentiality of your personal information
Additionally, to comply with legal requirements, cooperate with law enforcement, prevent fraud and other crimes, and protect legal rights, there are circumstances in which we may share the personal information we collect on this Site without notifying you when we, in good faith, believe disclosure is necessary to comply with the law or regulatory requirement; to comply with a subpoena or court order; to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena); to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract; to protect the legal rights, property or safety of Nuvance Health, our affiliates, and their employees and agents, other users or the public in general or to protect your vital interests. We also reserve the right to report to appropriate law enforcement or government agencies any activities that we, in good faith, believe to be unlawful without providing notice to you.
If we merge or are combined with any other organization, or if we transfer assets or operations to another organization or company, we may disclose your personally identifiable information to third parties in connection with such sale, merger, or transfer of all or some of our business.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. It is important that you understand, however, that no website or database is completely secure or “hacker proof” and we cannot guarantee security of the information you submit to us. You are responsible for taking personal steps to protect your personal information against unauthorized disclosure or misuse, for example, by protecting your password from unauthorized use or disclosure.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we do not knowingly solicit, collect or maintain information from or market to anyone under thirteen (13) years of age, and no part of our Site is knowingly structured to attract anyone under the age of thirteen (13). If you are not thirteen (13) years of age or older you may not use this Site and should not provide any information about yourself through this Site. Our goal is to comply with applicable laws and regulations relating to the collection and use of information from children, including the Children’s Online Privacy Protection Act of the United States and other applicable laws or regulations. Please be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors. If you believe that we received information from a child or other person protected under such laws, please notify us immediately by postal mail addressed to Nuvance Health, 1351 Route 55, Suite 200, LaGrangeville, NY 12540, Attn.: Chief Privacy Officer, and we will take reasonable steps to remove that information from our database.
Contacting Us: Opt Out
At your request and where the law requires us to do so, we will make good faith efforts to confirm what personal information we hold about you, update your information, remove your information, fulfill specific opt-out requests, and/or correct any inaccuracies in such personal information if you contact us at Nuvance Health, 1351 Route 55, Suite 200, LaGrangeville, NY 12540, Attn.: Chief Privacy Officer to submit such requests. We may decline to process a request that is unreasonable, jeopardizes the rights or privacy of others, is impractical or for which access is not otherwise required.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call Nuvance Health’s HIPAA Privacy and Security Officer at 203-739-4557, or write to us at Nuvance Health, 14 Research Drive, Bethel, Connecticut 06801., Attn.: HIPAA Privacy and Security Officer. We will endeavor to respond to you within 1-2 business days in most cases.
Pursuant to Title II, Subtitle F “Administrative Simplification” of the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), and its implementing regulations found at 45 C.F.R Sections 164.530(a)(1) and 164.308(a)(2), Janice A. Clauer, Nuvance Health’s HIPAA Privacy and Security Officer, serves as Nuvance Health’s HIPAA Privacy and Security Officer, respectively.